Effective date: January 6, 2020
If you are under the age of 18 you must have your parent or guardian consent to your use of the Services. If you are under the age of 18 and have not obtained consent from your parent or guardian to use the Services and emailed that consent to firstname.lastname@example.org you must immediately cease all use of the Site and the Services.
To withdraw consent to the collection, use and disclosure of data, you may contact us at email@example.com. You may request that your account and all associated data be removed at any time though this may mean that you immediately lose access to the Services.
2. Information Collection
We collect different types of data, described in sections 2.1, 2.2 and 2.3 below (collectively, the "Collected Data"), to provide our Services to you and to improve the Services on an ongoing basis. Note that some information is collected automatically though our Site and, if some information, such as your name and email address, is not provided, we may be unable to provide the Services to you.
2.1 Personal Data
While using our Services, we may ask you to provide us with certain personally identifiable information ("Personal Data"). Personal Data is information that can be used on its own, or with other information to identify, contact or locate an individual. It does not include non-personal information like business information or generic information common to many individuals. In order to become a Member or take an a la cart lesson through the Site, you will be asked to provide Personal Data. When you do so, you authorize us to collect, access, manage and retain information that may include, but is not limited to:
- First name;
- Last name;
- Email address;
- The string instruments you play or are learning to play;
- Users and/or Members that purchase a paid version of the Services provide String Masters (or its payment processors) with billing details such as credit card information and/or a billing address;
- Gender; and/or
- Level of musical education.
2.2 Non-Personal Data
We also collect, access and retain data that does not permit direct association with any specific individual. This may include, for example, your level of interest in music and musical development, and information about your musical playing history.
Through the Services, Members have the option of uploading images and documents (sheet music, for example). This material is collected and stored on the Site purely for your convenience and reference for use while engaging with the Services.
To take a lesson through the Services access to webcam/device camera settings, audio settings and usage information are required.
2.3 Data that is Automatically Collected
String Masters collects information about devices accessing the Site, including the type of device, and what operating system and version is used. String Masters may also track and collect what browser is used to navigate to the Site and other log data that is commonly collected by websites on the Internet. This information is collected for the purposes of improving the Services and in some cases, we may accrue this data for demographic reporting to other parties.
3. Use of Data
String Masters uses and retains the Collected Data for purposes, such as:
- To provide and maintain our Services;
- To notify you about changes to our Services;
- To allow you to participate in interactive features of our Services when you choose to do so;
- To provide User and Member support;
- To administer a sweepstake, contest, or similar promotion, when you provide your consent to be entered into those programs;
- To gather analysis or valuable information so that we can improve our Services;
- To monitor the usage of our Services;
- To detect, prevent and address technical issues;
- To maintain data security and privacy; and
- To better understand our Users and Members and to make suggestions for Content that may be of interest to our Users and Members within the Services.
4. Disclosure of Data
String Masters may disclose Collected Data if legally required to do so, or at our discretion pursuant to a request from a governmental entity or if we believe in good faith -- after considering your privacy interests and other factors -- that such action is necessary to:
- Meet legal requirements;
- Comply with a legal obligation;
- Protect and defend the rights or property of String Masters;
- Prevent or investigate possible wrongdoing in connection with the Services;
- Protect the personal safety of Users of the Services or the public; and/or
- Protect against legal liability.
If such circumstances arise, we will aim to disclose only the specific information that is needed under the circumstances and, wherever possible, will inform you about the disclosure.
5. Security of Data
You are responsible for keeping your username and password secret.
String Masters takes appropriate measures to secure your information from accidental loss and from unauthorized access, use, alteration or disclosure. However, the Internet is an open system and we cannot guarantee that unauthorized third parties will not be able to defeat those measures or use your personal information for improper purposes.
Collected Data will be stored on servers observing standard security protocols. All passwords, pass-phrases, and sensitive information will also be encrypted in the database.
6. Service Providers
We may employ third-party companies and individuals to facilitate our Services ("Service Providers"). For example, we use a third party to facilitate online web conferencing and for video/content storage. We also engage a third party to collect payment related to the Services.
7. Child and Youth Privacy
To the extent prohibited by applicable law, String Masters does not allow use of our Services by anyone younger than 18 without parental or guardian consent. Upon subscribing as a Member a parent or legal guardian must submit written approval to us authorizing use of the Services by persons younger than that age.
Protecting the privacy of youth and children is especially important. For that reason, String Masters does not knowingly collect or maintain Personal Data or Non-Personal Data through the Services from persons under the age of 18 without the verified consent and permission of a parent or legal guardian. If you are under the age of 18, please do not use or access the Services at any time or in any manner without your parents' or guardians' permission.
If String Masters learns that Personal Data or Non-Personal Data of persons under the age of 18 has been collected on the Site or through the Services, then String Masters will take prompt and appropriate steps to delete this information.
If you are a parent of a youth under the age of 18 and you believe that your child is using the Services in violation of our policy, please contact us at firstname.lastname@example.org to provide permission or request that access to the Services be terminated.
8. Retention and Deletion of Collected Data
Collected Data through active accounts will be retained and stored on our host's server as long as the account remains active. An account is deemed inactive after 6 months. All data on an inactive account will be permanently deleted upon deeming the account inactive. Should you wish to terminate and permanently delete your account before it is deemed inactive you may do so by emailing email@example.com.
10. Contact Us