Help Center
General
  • How to Register with String Masters?
  • What web browsers are supported?
  • What technology is required to take or give online lessons?
  • What is a binder?
  • What payment methods are accepted on String Masters when paying for a lesson?
Students
  • How do I attend a lesson?
  • How should I prepare for my lesson?
Teachers
  • How do I setup my studio?
  • How do I add a student to my Studio?
  • How should I prepare for my lesson?
  • How do I get paid?
  • What is a lesson invitation?
  • Can students pay me through String Masters?
  • Can I still use String Masters to teach lessons if my student pays me directly for lessons?
  • Can I use String Masters to Teach lessons if I don't teach one of your promoted string instruments?
General
How to Register with String Masters?

To register with String Masters, do the following:

  1. In a browser window, navigate to www.StringMasters.com
  2. Click the 'Register' button image found in the upper right corner of the String Masters landing page
  3. Enter the mandatory fields in the Registration Form, including picking an appropriate membership plan that works for you, and then click 'Sign Me Up'.
  4. An email will be sent to you to complete the registration process.

Be sure to check your spam/junk/clutter folders if you do not see the email in your inbox.

What web browsers are supported?

We support the following internet browsers:

  • Google Chrome (latest release version)
  • Firefox (latest release version)
  • Safari (latest release version – minimum supported version is 11)
What technology is required to take or give online lessons?

To take or teach lessons on String Masters you require the following technology:

  1. A computer or tablet manufactured within the past two years

  2. A computer or tablet webcam supporting video and audio with echo-cancellation (this might not be stated right on your device – almost all made within the past 2 years have this)

  3. A stable, internet connection supporting upload and download each of 1Mbit/s (megabit per second). For cellular connections, this is generally LTE or better. You can test your internet speed at many online speed test locations – search “speed test”. Please note that online speed tests measure point-in-time bandwidth. Your actual connection speed can be affected by coverage and by other users in your household or on your network (watching Netflix, etc.).

  4. An internet browser in this list:

    • Google Chrome (latest release version)
    • Firefox (latest release version)
    • Safari (latest release version – minimum supported version is 11)
  5. Your video camera and microphone must be enabled to work in your browser (your browser will typically ask this the first time you join a lesson, but this is based on your browser’s settings), and your speaker volume must be high enough to hear the other person

If you have any questions regarding your specific technology you can contact String Masters technicians at support@StringMasters.com.

What is a binder?

Binders are a way in which you can easily organize your favorite musical content like sheet music, videos, notes and more! You can add content from our String Masters library into a binder as well as upload your own content that you have outside of String Masters. You can use binders during private practice time or bring content from a binder into an online lesson.

What payment methods are accepted on String Masters when paying for a lesson?

When paying for a lesson we currently accept Visa, Mastercard and American Express in most countries. Several more are accepted in Canada.

Students
How do I attend a lesson?

You can attend a scheduled lesson in one of two ways:

  1. Using the email reminder that is sent to you 24 hours in advance of your lesson
  2. From the Lesson Center on the String Masters site

Using the email reminder

To attend a lesson using the email reminder, do the following:

  1. Locate the Lesson Reminder email that was sent to you from the String Masters site
  2. Click the 'View my Lesson’ button found in the body of the email
  3. Once you are logged into the site you will be taken to the lesson details screen
  4. Click the ‘Attend Lesson’ button image to enter the lesson space
  5. When you are ready to get connected with your Instructor simply Click the PHONE button image located at the top, right-hand of your screen! Note that you cannot start/attend your virtual lesson any earlier than 10 minutes ahead of the lesson start time.

From the Lesson Center

To attend a lesson from within the Lesson Center, do the following:

  1. Log into the String Masters site
  2. Navigate to 'My Lesson Center’
  3. Locate your upcoming lesson in the 'Upcoming Lessons' list
  4. Click the chevron image beside the lesson you want to attend to open the lesson details
  5. Click the ‘Attend Lesson’ button image to enter the lesson space
  6. When you are ready to get connected with your Instructor simply Click the PHONE button image located at the top, right-hand of your screen! Note that you cannot start/attend your virtual lesson any earlier than 10 minutes ahead of the lesson start time.
How should I prepare for my lesson?

To make the most of your virtual lesson we recommend that you run through the following check list before you attend your online session:

  1. Set up in a quiet room with your computer or tablet. Make sure there is enough light in the room.
  2. Ensure your video and audio are properly functioning on your computer. If you are using external microphone or headset be sure to check that they are working and properly connected to your computer (see Test Your Computer and Hardware Setup, below)
  3. Have your cell phone handy just in case you need to reach your teacher for any reason outside of the virtual lesson or in case you have trouble connecting.
  4. Position yourself seated or standing in a comfortable spot about one arm’s length away from your webcam. Be sure that you are not too far away as you will likely need to read sheet music that is on your computer screen.

When you are ready Attend Your Lesson on the String Masters site.

Teachers
How do I setup my studio?

Before you can teach lessons online you need to configure your studio rates and payment details found in your User Profile. To setup your rates and payment details do the following:

  1. Navigate to your User Profile by using the 'My Account' link image found in the String Masters menu or by clicking 'My Profile' image on 'String Masters Studio'
  2. In your user profile, scroll down to the section 'About me as an Instructor' and enter your lesson rates for 30 and 60 minute lessons
  3. Click the Save button image at the bottom of the profile screen

If your students will pay for their lessons using String Masters then you also need to specify how String Masters should send this payment to you.

  1. In your user profile, scroll down to the section 'Settlement Details'
  2. Choose an option in the field 'Make payments to you by..'
  3. Update the field values that display for the payment option you selected
  4. Click the Save button image at the bottom of the profile screen

Now you can start Adding Students or Booking Lessons Instantly!

How do I add a student to my Studio?

You can easily add students to your studio in two ways:

  1. By Clicking Add a New Student from String Masters Studio
  2. By 'Scheduling a Lesson' with a new student

Add a New Student from String Masters Studio

  1. Navigate to 'String Masters Studio'

  2. Scroll down to the 'Student Manager' section and click 'Add a New Student' image

  3. Fill in the fields on the add student form

  4. Click 'Add' image

    Once the student is added the student will appear in your student list.

Add a New Student by scheduling a lesson

When you schedule a lesson with a new student the system will automatically add the student to your list. To schedule a lesson with a new student do the following:

  1. Navigate to 'String Masters Studio'

  2. Scroll down to the 'Lesson Center' section and click 'Schedule A Lesson' image

  3. Fill in the student information for the new student on the first step of the booking form image

  4. Complete the scheduling process by following the steps on the screen

Once the lesson is added, the new student will appear in your student list.

How should I prepare for my lesson?

To make the most of your virtual lesson we recommend that you run through the following check list before you attend your online session:

  1. Set up in a quiet room with your computer or tablet. Make sure there is enough light in the room.
  2. Ensure your video and audio are properly functioning on your computer. If you are using external microphone or headset be sure to check that they are working and properly connected to your computer (see Test Your Computer and Hardware Setup, below)
  3. Have your cell phone handy just in case you need to reach your student for any reason outside of the virtual lesson or in case you have trouble connecting.
  4. Position yourself seated or standing in a comfortable spot about one arm’s length away from your webcam. Be sure that you are not too far away as you will likely need to use sheet music that is on your computer screen.

When you are ready Attend Your Lesson on the String Masters site.

How do I get paid?

If your students pay for their lessons using String Masters then String Masters will send this payment through to you. We offer two methods of payment: Paypal and Check. We process payments every Friday. Your weekly payment includes all lessons conducted during the prior week up until the end of day Wednesday. String Masters deducts the standard $5 fee per lesson prior to sending you payment.

To setup how String Masters should pay you do the following:

  1. Navigate to your User Profile and scroll down to the section 'Settlement Details'
  2. Choose an option in the field 'Make payments to you by..'
  3. Update the field values that display for the payment option you selected
  4. Click the Save button image at the bottom of the profile screen

To view all monies owing to you from String Masters do the following:

  1. Navigate to String Masters Studio and click on the option 'My Settlements' image found in the Studio Set Up section.
  • Each row represents a single lesson payment made by one of your students.
  • The Amount field indicates how much String Masters owes you for the lesson
  • The Settlement Status field indicates if your payment has been processed yet.
    • Pending means that the payment is upcoming and has not yet been processed
    • Completed means that String Masters has sent you payment
  • The Settlement Date field indicates the date that the payment was processed by String Masters.
What is a lesson invitation?

Lesson invitations are sent to students when you schedule a lesson and have indicated that the student will pay for the lesson or you have scheduled a lesson and are part of as Institutional account with String Masters Lesson invitations allow the student to accept the lesson booking and if required, pay for the lesson. Once a lesson invitation is confirmed by the student the lesson booking will be created and will appear in your Upcoming Lessons list.

Can students pay me through String Masters?

Yes your students can pay for their lessons on String Masters and String Masters will then pay you. You are paid every Friday. Each weekly payment includes all lessons conducted during the prior week up until Wednesday End of Day. String Masters deducts the appropriate $3 or $5 fee per lesson prior to sending your payment. You can view the total amount owing to you from String Masters in your String Masters Studio under My Settlements.

Can I still use String Masters to teach lessons if my student pays me directly for lessons?

Yes! If your student is paying you directly for lessons then your student does not need to pay for their lesson on String Masters. You, as the instructor, will be required to pay the $5 lesson fee when you book the lesson.

Can I use String Masters to Teach lessons if I don't teach one of your promoted string instruments?

Absolutely! We welcome all music teachers and learners. Our proprietary String Masters Studio can be used for any music teacher. While String Masters offers exclusive, curated string-centric content and learning videos you can bring your own materials and content to support your students.